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How long does a ticket usually take to get answered? [YDD-861-26469]

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Monday, November 16th 2015, 1:30am

u_6459001

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How long does a ticket usually take to get answered? [YDD-861-26469]

I opened a ticket Friday and got a response in less then an hour saying "Thanks for the information", and they put my ticket in "in queue status" Now I am use to aeria game, blizzard reply times, which is like two hours, 48 hours max, and if it goes over 48 hours then you are suppose to contact them via forums.

well my ticket id is [YDD-861-2646]

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Monday, November 16th 2015, 2:21am

Gladia

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Hello,

Tickets are answered in the order they are received.
Then it depends on the subject of your request.
If it is about transferring an old account to a my.com account, then, you'll have some information here :
http://allods.my.com/forum/index.php?pag…d&threadID=3952

Don't forget that customer support will likely answer on working days.
You opened a ticket on friday, you can expect another answer from monday now.
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