Allods Online Forum

Hello,

Which one is your ticket, and which one is your friend's ticket (what is your friend's username) ?

I saw this and just feeled forced to answer back since my own Anger and hate for my.com Allods and so on was activated back because of this post.

I feel sorry for you ppl and i feel sorry for other ppl tried to Play on p2p, receiving Errors. Always other saying p2p is dead the fuck it is ist just the very big incompetence of every leading personal in this MMO thats caused p2p in his current state and ist rellay sad since there are still ppl out there who would do alot to play here compared to some other ftp/ptw Gamers who feel very comfortable there (?)

My Condolences to your lose and i hope it will be solved soon.

Taleron

Quoted from "Gheistlocke"

I'll give this a week at most, then me and every one of my guildmates are going to pull up our credit card records, call our banks, and tell them that the My.com purchases are fraudulent. Let the banks deal with the crooks.

Awesome. That's the only thing that can really scare them.

Thanks for doing this, maybe if they get very hefty fines they'll rethink their attitude.

Quoted from "Gheistlocke"

I'll give this a week at most, then me and every one of my guildmates are going to pull up our credit card records, call our banks, and tell them that the My.com purchases are fraudulent. Let the banks deal with the crooks.

Because I believe you have a completely legitimate case...I'm really quite interested in the outcome. Technically they did steal your money and are refusing to provide any insight as to why they feel stealing is a legitimate form of business...I think you'll be pleasantly surprised with the outcome.

Good luck!

Hello, let's clear a few things up here.

The issue in question goes as far back as the gPotato era. In your case, neither of you had characters on the P2P server at the time, so you were destined for New Frontier.

After contacting Support to transfer from gPotato to My.Com, you paid a 30 day subscription and created new characters on Smuggler's Paradise. Bear in mind that new characters/accounts are replaced by old/transferred ones when it comes to migration.

Unfortunately, subscriptions also reset in the same way. Eg. Subscribe with one account/character to Smuggler's Paradise, then transfer a separate one from New Frontier to Smuggler's Paradise afterwards with a non-subscribed character/account that you wish to keep as the main one = overwrites the subscription, seeing as the new/subscribed one is being replaced by the old/unsubscribed. We have always encouraged players to refrain from creating new characters before or during a transfer/migration process as it is a sure-fire way of putting bumps in your own road.

Unfortunately, seeing as this particular case involves two completely different migrations and an early subscription mashes the whole situation together into an unrecoverable position, hence support were not joking when they claimed they cannot help.

I'm posting this here for two reasons:
a) A warning to players who may be considering transfers or subscriptions to not create new accounts/characters before or during a transfer process, and...
b) So you at least have some sort of clarity after your experience as it's not entirely your fault. We've all had the urge to play while waiting for the main characters to arrive.

However, considering this comment:

Quoted

You know what, forget it. We've all uninstalled the game. We won't be back again.

This will be the one-and-only (final) public interaction with the problem as we do not make any effort to discuss case-by-case situations on public forums. If you wish to further continue your talks with support (who have provided, or intend to provide [if they haven't already]) 30 days of subscription to you as a show of good faith, then I suggest you resume interaction with your support ticket(s) and talk with them directly.

The following goes out to you and other fellow players -- if you have an issue with support, do not take it to the forums in any shape or form as it will typically go nowhere and portrays a one-sided image that often degrades into undesirable posts that won't be read by anyone who can assist you. Instead (assuming you are unsatisfied with support-times), contact your respective Mods or CM's who, as your 'voice', can often get in touch with support on your behalf in terms of emergency matters.

Regards,
Mhul