Allods Online Forum

I'm experiencing the exact same as you, with similar floundering from support.

I've received a single response stating that "Your ticket has been transferred to the relevant support team!" Nice Are they in Dane or something? Did we miss the distortion required to save the support team?

We're trying to give you people money here

This happened to me and I had 2 different ways to work around it. The first is to lower the amount you're trying to purchase with a credit/debit card (there's a maximum apparently) and your second option is going to be to use a different payment method; for me, PayPal works "best" (by this, I mean that they'll process your money and take it out of your account, but you just won't receive any crystals unless you send in a ticket - or at least this is what a lot of players are expieriencing)

Go through paypal. next time. If My.com support team is sleeping. Paypal isn't. For Next time. sorry i do not have any other options for you to take on the problem at hand. sorry that this is happening to you guys

Meh, it's no real drama. I just won't make the purchase. I can't lower the amount I'm trying to pay, because I wanted to purchase a collectors edition, and the price is what it is.

At the end of the day, if they wanna sell me something, they should make an interest in making purchase easy. I don't walk into a shop only to be told by the sales clerk "I'm sorry, sir, you can't buy that item, because we only accept x many dollars in one transaction." or "I'm sorry, sir, you'll have to raise a ticket with our support, or pay using a different method because we don't accept money in that form here." or better still "Sorry, sir, you'll have to pay using a delayed transaction method, and then inform us once you've paid and raise a ticket with our support, who will then at their convenience release the purchased good to you." and the even better "I'm sorry, we're not accepting that form of payment right now, for no apparent reason, please contact support, who will ignore/fob you off until they feel like dealing with it, at which point it will still be difficult for you to purchase that piece of digital code. Please come again. Your continued patronage is important to us."

You're actually joking, right? xD Thanks for the laugh fellers, I appreciate you taking the time to write up the responses, as comical as they were.

Yeah, getting burned out with legion and wanted to give allods another go to pass time. Nope, can't do that. Guess I'll find another game to throw money at then.

Quoted from "Mortime"

Yeah, getting burned out with legion and wanted to give allods another go to pass time. Nope, can't do that. Guess I'll find another game to throw money at then.

It is shocking how easily people decide to actually pay money to game publishers.

I never, EVER do that unless I know the product and that it's well worth it, whether through some sort of free trial or clocking many hours (sometimes days, depends how complicated the game is to get a good grasp on) on different streams/videos/reading community resources that highlight as much as possible.

I guess I've found a major reason why games have become so shitty lately - people part with their money too easily.

Quoted from "jeast93"

Meh, it's no real drama. I just won't make the purchase. I can't lower the amount I'm trying to pay, because I wanted to purchase a collectors edition, and the price is what it is.

Ok so, Last time they had a collectors edition thing I had the same problem. sent in a ticket and this is what I got back.

According to the information provided by our partners, your attempts to pay are rejected due to the fact that the payments you made during 24 hours exceeded €/$70.



You need 48 hours (it took me a total of 72 hours) to purchase this. Pretty stupid that they have a limit on what you can put on your account when something like the collectors editions take more money then they are willing to allow you to put on your account.