Dear visitor, welcome to Allods Online Forum. If this is your first visit here, please read the Help. It explains in detail how this page works. To use all features of this page, you should consider registering. Please use the registration form, to register here or read more information about the registration process. If you are already registered, please login here.
As Dhamp said, we are currently swamped with tickets.
We have also been having issues with our SENT REPLIES not reaching a lot of the users (something is blocking emails between us and you for some reason, as this happens across a wide range of email providers its hard to address).
unfortunately that is something that we have no control over.
In the near future (hopefully no more then a few weeks) we will have a brand new and shiny dedicated my.com support system in place, which hopefully won't have such issues.
-Wraith
As Dhamp said, we are currently swamped with tickets.
We have also been having issues with our SENT REPLIES not reaching a lot of the users (something is blocking emails between us and you for some reason, as this happens across a wide range of email providers its hard to address).
unfortunately that is something that we have no control over.
In the near future (hopefully no more then a few weeks) we will have a brand new and shiny dedicated my.com support system in place, which hopefully won't have such issues.
-Wraith
No wonder that you are swamped with duplicate tickets.
Customer support web form is like a black whole. We dont know if and where the request was send or if it was even received, registered and read. And now you say we are not suppose to expect any reply and that it is out of your control. LOL
The LAST thing we wanna hear is that you have no control over what is happening. Do something.
Seriously? There are plenty ways of communicating and only one stopped working so far.As Dhamp said, we are currently swamped with tickets.
We have also been having issues with our SENT REPLIES not reaching a lot of the users (something is blocking emails between us and you for some reason, as this happens across a wide range of email providers its hard to address).
unfortunately that is something that we have no control over.
In the near future (hopefully no more then a few weeks) we will have a brand new and shiny dedicated my.com support system in place, which hopefully won't have such issues.
-Wraith
No wonder that you are swamped with duplicate tickets.
Customer support web form is like a black whole. We dont know if and where the request was send or if it was even received, registered and read. And now you say we are not suppose to expect any reply and that it is out of your control. LOL
The LAST thing we wanna hear is that you have no control over what is happening. Do something.
It may be the last thing you want to hear, but it may be true.
Mail hosts and mail security companies are a law unto themselves.
One killed all local government and schools emails for my County for 48 hours by accidentally adding us to a blacklist.
The Internet is not as simple as leaving your computer and connecting to their servers. There can be up to 30 steps between you and them, and if one of those steps has a fault, it can cause havoc.
If an exchange gets taken out, mail.ru can do nothing themselves to restore connection, they can only chase their providers.
Don't talk smack about things that you don't understand.
there are plenty ways of communicating and only one stopped working so far.
The goal is that message reach user. It is time to try thinking out of the box.
there are plenty ways of communicating and only one stopped working so far.
The goal is that message reach user. It is time to try thinking out of the box.
Actually, in a corporate setting, there aren't.
Business use licences cost through the nose, if they are present at all.
Most common chat clients are prohibited for business usage by their owners.
+1 here for the support they have shown in situation which can be everything but called easy, same going for couple of people i know,Far far way too far from a bad customer support imho.
They kept me constantly on touch with my account's issues and answered me back every single pm or email i sent...not gonna say unlike who ( guess y'all know ).
It took 5 days to fix my account but i felt i was being helped or supported through all that time.
As it's my 1st forum post so be it for appreciating their help.
Really, it is a matter of motivation.
Imagine you forgot your email password and I can reset it.
Really, it is a matter of motivation.
Imagine you forgot your email password and I can reset it.
With all due respect, I work in large-scale IT support, and you are showing a lack of understanding of the legal, policy, and financial limitations in place for a company in comparison to a private individual.
Resetting, say, a Gmail password requires either a pre-registered phone number or secondary email account.
Without either, you face a near impossible battle to recover your account.
As Dhamp said, we are currently swamped with tickets.
We have also been having issues with our SENT REPLIES not reaching a lot of the users (something is blocking emails between us and you for some reason, as this happens across a wide range of email providers its hard to address).
unfortunately that is something that we have no control over.
In the near future (hopefully no more then a few weeks) we will have a brand new and shiny dedicated my.com support system in place, which hopefully won't have such issues.
-Wraith
No wonder that you are swamped with duplicate tickets.
Customer support web form is like a black whole. We dont know if and where the request was send or if it was even received, registered and read. And now you say we are not suppose to expect any reply and that it is out of your control. LOL
The LAST thing we wanna hear is that you have no control over what is happening. Do something.
Well it would help if some of the GM could reply to my thread >_> any response at all. because atm people are being scammed ingame an i have seen GMS over every other thread but none have made a response to mine at all.
None response has always been a problem, and to be frank, no reason it will change much, I have not submitted multiple tickets, as I managed to get into the game quite quickly, but my grievance is and will be for some time, the fact I had 112k Gpots, and from what I am being told by other players, it is all now lost to me, that's over 800 dollars this game has made from me with nothing to show for it, kinda sucks, but I doubt there will be any apologies, or mention of helping out, as the money is already in there bank account, and not mine.