Hi,
Ok, so you'll have to read all "Transfer issues" topics on the forum i linked in my previous answer.
First of, try the transfer method in my signature (How to transfer etc.). Maybe something went wrong, and making the transfer again will fix it.
You'll have to log out everything related to the game (site, forum, game, launcher etc.) and restart your computer.
Don't mess with gpotato transfer pages, they are different if you were playing on NA or EU (NA in your case)
Read carefully the tutorial (in my signature).
If nothing changes then you'll have to contact support team as described id this news :
http://en.allods.com/news/announcements/…-huge-thank-you
There will be a huge maintenance tuesday too, for another merge with Turkey and Italy.
Good luck.