well first i got this
Dear Player,
Thank you for contacting us!
We have received your inquiry and have transferred this ticket to the appropriate department for further review. Please allow time for our specialists to investigate into this matter and we will respond directly to this inquiry as soon as possible.
Should you have any other questions or concerns, please don’t hesitate to contact us.
then shortly after i got this
Dear player,
in case funds were written off twice, please specify transaction IDs of both payments.
cuz in my case was i top upped 2 times with paypal directly after each other and only got my crystals once and so i send them the ids as they asked and got this the next day
Hello.
Your game account was recharged. We apologize for the inconvenience.
so cant complain at all about support to be honest