Hello,
Please bear in mind that RU does not celebrate the winter holidays the same way we do, so be mindful that while you may be back, quite a lot of staff may not be fully returned. If you have an emergency, such as a billing issue, simply create the ticket and push it forward to your respective CM should it go unanswered for an extended period (eg. 5-7 days). Time is required to investigate, in the event it is a less obvious problem (such as the server issue that was effecting small pockets of people while the rest of the server were otherwise unaffected).
Threads like this simply don't help anyone.
Regards,
Mhul