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1

Saturday, April 12th 2014, 1:35pm

Problem after transfer from Italian

Good morning
Nearly two weeks have passed since the transfer from European and Italian I since then are no longer was able to enter with my main account.
I sent several ticket yet I've had no response; Indeed one answer that did not hit anything with the request.

Rewrite the problem:
In transferring my account from the Italian to the European I was wrong not to register the account because I believed that you could already enter the site and then I put my Login data immediately after clicking "by following this link" on the website of the Italian.
In the Log I put Italian data including user name and password and immediately after I appeared stating that my account uid ***** *** was successfully transferred to user "x".
After they are no longer able to login in the game because of course to enter the game need the email and I do not know the email of the user "x".


As for transferring my account username and password I know EC a way to know the email?

Please answer me, because if you continue to ignorarmi I got bored and I almost decided to uninstall the game.
Also why bring another character at level 55 I'm not going for anything.

Thanks in advance.



P.S.
Sorry for the bad English but I used Google Translator.

2

Saturday, April 12th 2014, 3:28pm

Hello,

There is a news that explains what to do if your transfer goes wrong :
http://en.allods.com/news/announcements/…-huge-thank-you

Go to http://en.allods.com/user and see what happens. Depending on the message, you'll know what to do (it is explained in the article).

There are some italian players in this topic, they may understand and also help you :
http://fr.allods.com/forum/index.php?pag…ad&threadID=776
Allods Online Discord
Check out the community chat
Choose EU in #language chan
----
Rejoignez la communauté sur le serveur Discord Allods Online
Clic sur le drapeau EU dans le canal #language

3

Saturday, April 12th 2014, 3:59pm

Unfortunately I can not enter here http://en.allods.com/user with my main account because I do not know what the email so I can not login.

How do I change the email and register with a new e-mail and transfer the gPotato ID on the new account, the premise that I do not know the email?

4

Saturday, April 12th 2014, 4:34pm

Hello,

You have a very strange problem.
How can you not know what is the email you personnaly choose for your account transfer ?

EDIT : Someone else transfers your account ? who is X ? You know him ? Did you share your old account (italian server) with someone ?

Please, post on the italian topic : http://fr.allods.com/forum/index.php?pag…ad&threadID=776. They will be able to help you, depending on what you have done during your transfer, because it's not very clear :/.

----
Else :

Try to do the transfer again.
Log out from every my.com account (allods official site, official forums, my.games launcher), delete your browser's cookies, delete your browser's cache.

Go to the old gpotato site, log in, click on the transfer page, then create a brand new my.com account, with an active email.
Then you'll transfer your account by clicking as it is explained.

All steps are explained here, with links : http://fr.allods.com/forum/index.php?pag…15871#post15871

Your new ID for the game will be your my.com ID (email and password you choose, to log into the game).

If nothing works, you'll need to send an email to support team, and a PM to CM Wraith02, read here : http://fr.allods.com/forum/index.php?pag…15162#post15162

Good luck.
Allods Online Discord
Check out the community chat
Choose EU in #language chan
----
Rejoignez la communauté sur le serveur Discord Allods Online
Clic sur le drapeau EU dans le canal #language

This post has been edited 1 times, last edit by "Gladia" (Apr 12th 2014, 4:40pm)


5

Saturday, April 12th 2014, 5:04pm

Why I like I said before transferring the account from Italian to European RECORD but I did not log in because I thought that my account has already been moved and I had to do (I have not read what was written).
So I'm putting the Italian data (username and password) and not (email and password) I was transferred to an account "x" and of course I do not know what the email but only the time the user name and password
(always the same whether I put in, login).

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