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1

Tuesday, February 20th 2018, 1:42pm

Jewels missing from the purchase

Hello I have purchased 2500 gem and only received 2000 gem where are gold 500 gem I am really angry :evil:

2

Tuesday, February 20th 2018, 7:48pm

Why there is no refund Why when I buy gems do not be as in the offer for what is being scrapped this nonsense

3

Tuesday, February 20th 2018, 8:55pm

Hello,

If you had a payment issue, please contact the support team, they are the only ones that can help you:
http://support.my.com/games/kbPage/6/
(in the "name" box, explain that it's a payment issue).
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4

Tuesday, February 20th 2018, 9:38pm

I want to know why the gem is deducted after purchase. I have purchased 2500 and only received 2000

5

Tuesday, February 20th 2018, 11:50pm

Vickie Lynn

Intermediate

Posts: 254

Location: Lyon, France

Occupation: Teacher

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Did you have an active loan? (The option which allows you to get premium crystals for "free"). If yes, it would explain the 500 missing (500=20% of 2500)
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6

Wednesday, February 21st 2018, 1:46pm

How canceled the active loan option

7

Wednesday, February 21st 2018, 1:50pm

Kurtcobain

Professional

Posts: 701

Location: in my Livingroom

Occupation: Geriatric nurse

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You cant cancel it cause you have to pay back the loan
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8

Wednesday, February 21st 2018, 2:58pm

9

Wednesday, February 21st 2018, 3:03pm

If you don't pay back your loan, you will have debt collectors coming for your cash shop items :) (joke ofc!)

10

Wednesday, February 21st 2018, 4:13pm

But I bought this with my money. This is unfair and greedy. I will stop the purchase. I thought it was wrong but it was deliberately crushed

11

Wednesday, February 21st 2018, 4:15pm

Kurtcobain

Professional

Posts: 701

Location: in my Livingroom

Occupation: Geriatric nurse

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How did you thought they get there money back???????
Kurtcobain-Lvl 80-Demo/ Sechmet-Lvl 80 Cleric

KurtCobain - lvl 80 Cleric (LEAGUE)



12

Wednesday, February 21st 2018, 7:47pm

dude you know how loan work :P?

you schold have info about it before accept, are you readed it ?


Also you can just piad out your loan, and then take bigger new one

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