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My.com Cannot Top Up Account

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1

Thursday, April 5th 2018, 4:35am

Ninjazz

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Cannot Top Up Account

Wondering if anyone else has been having a similar problem. I cannot seem to Top Up my account from the Allods website. I've been trying for a couple of days now and it always gets to the point where it says "Please wait, sending data to server" and just sits there, indefinitely. No errors, nothing.
I have tried resetting my connections, rebooting, trying a different browser, and even a different device entirely, but no difference, leading me to think it's something on the My.com side.
I have purchased before with no problems.

Is anyone else having issues topping up? ?(

2

Friday, April 6th 2018, 3:12am

Ninjazz

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Nobody? :(
Now I'm missing out on the bonus stuff because of this. I can also confirm it has the same problem buying via the manual top up page or the bundles.

3

Friday, April 6th 2018, 10:20pm

Gladia

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Hello,

If you are using a credit card, please try another payment method, if you have one.
Meanwhile, submit a ticket here (and maybe check with your bank too):
http://support.my.com/games/kbPage/6/
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