My problem occurred in December of 2017, so it's been well over a few weeks they started not giving a shit. :pThey wont give anything, they just don't care now, they used to respond and give a core back before, but yeah, since few weeks now they just dont give a shit.
I mean, on the one hand, you shouldn't be all that surprised given it's fairly standard operating procedure for ANY company to delete discussions and quoted support responses when on their own forums. It falls under the heading of "discussing moderation." On the other, this whole affair is needless bad PR. Provided the appropriate explanation along the lines of "I was a warrior, I used a Bard core, I went to an NPC expecting to get an impression from my previous class and got an impression of a different class," it should be a simple thing to understand that while the game mechanics were operating as intended, they were not operating as expected because the original intent did not account for that possible variable. So you go in, you delete both items, you replace them with bound versions of said items (because the customer has already effectively made their purchase) and everyone goes home happy.They replied to me at 04:13am this morning, and deleted their reply lmao.
Also somebody deleted their replies that I've posted here.
Covering up their tracks..