I have recently returned from a small break from the game. I will say first that I had an account on the NA server as well as the EU. I used the same e-mail & password for both.
I mainly played on my NA account. The EU server account was made a while ago just to see any differences they had with NA.
During the account transfer, I put in the necessary information & it instead transferred my EU account.
I have sent in tickets to assist me with this transfer issue, but their sole response is only ever a link to the Troubleshooting page. I have asked that my NA account be transferred instead, that my EU account could simply be deleted or deactivated. I've even asked to change the email address on my NA account so that I could go through the transfer process with it instead. I always get the same response, a link that gives me no resolution to this issue.
Has anyone encountered this issue or something similar? If so, could you please share with me how it was fixed? If it was through the aid of the support team, could you tell me what you asked so that I can ask them in the same way? Thank you