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1

Monday, May 12th 2014, 3:31pm

NA/EU Server Account Issue

I have recently returned from a small break from the game. I will say first that I had an account on the NA server as well as the EU. I used the same e-mail & password for both.
I mainly played on my NA account. The EU server account was made a while ago just to see any differences they had with NA.
During the account transfer, I put in the necessary information & it instead transferred my EU account.

I have sent in tickets to assist me with this transfer issue, but their sole response is only ever a link to the Troubleshooting page. I have asked that my NA account be transferred instead, that my EU account could simply be deleted or deactivated. I've even asked to change the email address on my NA account so that I could go through the transfer process with it instead. I always get the same response, a link that gives me no resolution to this issue.

Has anyone encountered this issue or something similar? If so, could you please share with me how it was fixed? If it was through the aid of the support team, could you tell me what you asked so that I can ask them in the same way? Thank you :)

2

Monday, May 12th 2014, 3:53pm

Hello,

You need to make the tranfer of your US account to another email adress than your EU account.

Use another browser to be sure, or, log out from my.com, allods.com, from the my.games launcher too. You need to be totally log out from anything related to my.com and Allods.
You make a new my.com account, with a new email adress, then go to http://en.gpotato.com and make the transfer again, starting from your US account.

Here is a step-by-step :
How to tranfer : http://fr.allods.com/forum/index.php?pag…D=3860#post3860

Your message was moved to "Technical Issues".

Good luck.
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3

Monday, May 12th 2014, 4:19pm

Ah, ok. Thank you for the quick response.

I logged out from all things related to Allods (sites & my.games launcher). I created a new account with a new email address & then tried to begin the transfer process all over. I logged into my NA gpotato account & then clicked Transfer Account & it tells me "Your current Allods account has been already migrated to the My.com account base, if you experience any issues while log in to the game, write to support.my.com"; however, it was my EU account that was transferred.

This post has been edited 1 times, last edit by "onewinged04" (May 12th 2014, 4:30pm) with the following reason: Info Update


4

Monday, May 12th 2014, 4:43pm

Hello,

Are you sure to start from the US site ?
US site and EU site have very similar adress(es?)

US : en.gpotato.com
EU : en.gpotato.eu

You can log in the US site with no problem ? With your US login and password ?

Have you ever let someone else play with your US account ? Are you sure nobody could have made this transfer but you ?

When you add your ingame chars to your friendlist (with your EU account) can you see them ?

I will think about it, or maybe someone will have an idea :).
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5

Monday, May 12th 2014, 5:11pm

Yes, I make sure it's the US site. I log in to the site with my US info just fine. I've never allowed anyone to access my account.
My NA characters are addable to my friendlist & they are still on my guild's roster, so they are still "alive", lol, just not accessible to me, it seems.

I'm not sure this is relevant, but if I try to log into the game with my US info it tells me that my account name (email) or password is invalid - even though it tells me the account was already migrated.

6

Monday, May 12th 2014, 5:18pm

Hi there,

That sounds odd.

You said you took a little time away, can I ask how long that was?

And can I ask you to send me a PM with the ticket ID, your gPotato ID's (both for NA and EU), the email that what linked to the account(s) and the main character(s) on the NA account and a screenshot of the error message you get on the NA page and I will ask my boss when he's back to his computer.

-Wraith
The Sky Is Not The Limit, It Is Only The Genesis Of Dreams.
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7

Monday, May 12th 2014, 5:34pm

Sure, I will send you a pm with all the requested info shortly. :)

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