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1

Wednesday, June 4th 2014, 6:11pm

Still having problems with payment options

Hey everyone! Since I did not really know where to put this topic, I decided to place it right here.

I am facing a problem with my PayPal payments with allods. It says I can not use my PayPal account on this website at the moment, and then it says that I should try another payment method. I am from the Netherlands and we pay with euro''s in this country :P (dunno if this information helps). Can somebody please help me out or anybody had the same problem?

I have already submitted a ticket, but maybe somebody can tell me why it is not working atm already.

Thanks in advance!

Kind regards,
Priez1

2

Wednesday, June 4th 2014, 6:30pm

Yes I am 100% sure that all the information was correct. I created this PayPayl account this afternoon (maybe that''s why it is not yet working?).

I will also try to make a screenshot. Thanks for the fast reply!
priez1 has attached the following image:
  • allods paypal errors.png

3

Wednesday, June 4th 2014, 6:35pm

It says here that unfortunately this payment method is not available. Then I says that I should try another payment method. But this is quite strange, since allods does accept PayPal euro's if I'm correct!

4

Wednesday, June 4th 2014, 6:41pm

Thanks for the fast reply again!

I verified my email and already put some money on my paypal account. So should I just wait for now?

Kind regards

5

Wednesday, June 4th 2014, 7:27pm

This is what it says exactly:

We can't transfer your payment at this time.

Return to the online store and try a different payment method. Unfortunately your payment using your PayPal account can not be processed. Go back to the shop and try a different payment method (if available).

6

Thursday, June 5th 2014, 8:04am

Got any clue what's going on Teppisch?

7

Thursday, June 5th 2014, 10:20am

Hi Priez1,

As I'm no expert when it comes to paypal, I don't know where the issue lies..

Can you add the screen shot of the error message to the ticket (if you have not already done so) and our support should get back to you as soon as humanly possible.

If you have not received a response from them by early next week (to give them a chance to get to the ticket in the list, and investigate a bit), then please send me a PM with the ticket ID and I will pass it on for my superiors to chase up.

-Wraith
The Sky Is Not The Limit, It Is Only The Genesis Of Dreams.
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8

Thursday, June 5th 2014, 10:29am

Hello Wraith02

Thanks a lot for the reply! I will upload the screenshot to the ticket and hope it helps! Thanks for your help!

Kind regards,
Priez1

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