Hello!
I never had a problem like this but did you write a ticket about it already? I would take a Screenshot of the Text which appears and add it to the Ticket maybe they can see what the problem is! Also maybe you want to join the Allods Discord Server and send a Screenshot there because maybe someone else had a similar problem in the past and knows what the problem is and you might get an answer there faster than here!
I hope the problem will be solved fast so you can enjoy playing!
Greetings!