Yes I understand what you mean and I will mention it to the CM. But yes you need to have a respected reputation instead of only trusted one with them I guess if you can´t talk to them. And I can´t really check on any reinc since I don´t have the 100 coins to get the letter which has to be signed. And respected rep on Main already.
As for the message saying you never get help in Discord -> Your message about this has been answered in Discord too already.