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Urgent help!

1

Thursday, March 20th 2014, 7:39pm

bunnymunny

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Urgent help!

I downloaded the launcher from the new website, and I tried to get the access to Allods, I typed my transfered NA account's information such email and password, but I found EU servers "New Frontier" and "smuglers paradise" I also found 0 characters in the server, I need help with that! I can't find my toons, what I need to do now?

2

Thursday, March 20th 2014, 7:41pm

Dhamp

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Let me guess, you merged your account, then couldn't log in and reused your email address to make a new account?
Have you tried turning it off and on again?

3

Thursday, March 20th 2014, 9:14pm

bunnymunny

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Do I need to make a new account?

4

Thursday, March 20th 2014, 9:19pm

Dhamp

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No, submit a ticket explaining the issue and wait.

Your characters still exist, the access rights went a bit squiffy, thats all
Have you tried turning it off and on again?

5

Thursday, March 20th 2014, 9:26pm

bunnymunny

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Can you give me the email wich I can send them ticket pls?

6

Thursday, March 20th 2014, 9:29pm

Dhamp

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Have you tried turning it off and on again?

7

Friday, March 21st 2014, 10:37am

Zurion

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Have you tried to acces those servers?
I bet your characters are still there, in New Republic if you had chars on F2P or Smugglers Paradise if you had characters on P2P.

8

Friday, March 21st 2014, 10:46pm

Dhamp

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Quoted from "Zurion"

Have you tried to acces those servers?
I bet your characters are still there, in New Republic if you had chars on F2P or Smugglers Paradise if you had characters on P2P.

There's a known issue where this is sadly not the case.
Have you tried turning it off and on again?
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