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1

Tuesday, July 22nd 2014, 6:56pm

Connection Broke: A connection could not be established

Hi!

Just made a new account on My.com and have downloaded and installed Allods.

However, I keep getting a message saying the my connection broke and a connection could not be established.

Did some searching and found a thread where an Allods Staff member asks to ping two different pings and then copy+paste the results in the thread.

Here are my results:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. Med ensamrätt.

C:\Users\Zsolt>ping 213.128.132.250

Skickar ping-signal till 213.128.132.250 med 32 byte data:
Begäran gjorde timeout.
Begäran gjorde timeout.
Begäran gjorde timeout.
Begäran gjorde timeout.

Ping-statistik för 213.128.132.250:
Paket: Skickade = 4, Mottagna = 0, Förlorade = 4 (100 %),

C:\Users\Zsolt>ping 178.63.38.148

Skickar ping-signal till 178.63.38.148 med 32 byte data:
Svar från 178.63.38.148: byte=32 tid=58ms TTL=52
Begäran gjorde timeout.
Begäran gjorde timeout.
Begäran gjorde timeout.

Ping-statistik för 178.63.38.148:
Paket: Skickade = 4, Mottagna = 1, Förlorade = 3 (75 %),
Ungefärlig överföringstid i millisekunder:
Lägsta = 58 ms, Högsta = 58 ms, Medel = 58 ms

What can I do to fix this issue?

I am having no connection issues with any MMORPGS out there, but sadly this one is giving me grief.

Regards
Beerface

2

Tuesday, July 22nd 2014, 7:13pm

Hello,

You can try a "tracert" to the game server (the same way you are doing the "ping").

Which launcher do you use ? If it's the "My.Games" launcher, are you identified before clicking on "Play" ?
This is a tutorial about the My.Games launcher : http://en.allods.com/mycomgames

PS : you also should check your firewall settings. Launch the game in administrator mode, you may have a pop-up windows asking you to set an exception for the game.
You can check your modem settings too :).
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3

Tuesday, July 22nd 2014, 7:30pm

Hi!

Thank you for the quick reply!

I am using the My.com Games-launcher, and I am logged on in the upper left corner when I try to launch the game.

I did a "tracert" aswell, and here are the results.

For ping 213.128.132.250:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. Med ensamrätt.

C:\Users\Zsolt>tracert 213.128.132.250

Spårar route till 213.128.132.250 över ett maximalt antal av 30 hopp

1 * * * Begäran gjorde timeout.
2 * * * Begäran gjorde timeout.
3 * * * Begäran gjorde timeout.
4 58 ms 69 ms 59 ms ti3006c400-ae3-0.ti.telenor.net [146.172.100.50]

5 53 ms 59 ms 59 ms ti3153c400-ae2-0.ti.telenor.net [146.172.100.21]

6 63 ms 59 ms 59 ms ti3003c400-ae10-0.ti.telenor.net [146.172.102.15
8]
7 57 ms 66 ms 62 ms ti9006b400-ae2-0.ti.telenor.net [146.172.105.98]

8 52 ms 59 ms 69 ms ge0-0-3-br2.frankfurt1.iphh.net [80.81.192.27]
9 79 ms 74 ms 64 ms ae1-11-br3.hamburg2.iphh.net [213.128.159.101]
10 71 ms 69 ms 79 ms te4-3-cr1.hamburg2.iphh.net [213.128.159.14]
11 * * * Begäran gjorde timeout.
12 * * * Begäran gjorde timeout.
13 * * * Begäran gjorde timeout.
14 * * * Begäran gjorde timeout.
15 * * * Begäran gjorde timeout.
16 * * * Begäran gjorde timeout.
17 * * * Begäran gjorde timeout.
18 * * * Begäran gjorde timeout.
19 * * * Begäran gjorde timeout.
20 * * * Begäran gjorde timeout.
21 * * * Begäran gjorde timeout.
22 * * * Begäran gjorde timeout.
23 * * * Begäran gjorde timeout.
24 * * * Begäran gjorde timeout.
25 * * * Begäran gjorde timeout.
26 * * * Begäran gjorde timeout.
27 * * * Begäran gjorde timeout.
28 * * * Begäran gjorde timeout.
29 * * * Begäran gjorde timeout.
30 * * * Begäran gjorde timeout.

Spårning utförd.



And here is the result for ping 178.63.38.148:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. Med ensamrätt.

C:\Users\Zsolt>tracert 178.63.38.148

Spårar väg till static.148.38.63.178.clients.your-server.de [178.63.38.148]
över högst 30 hopp:

1 * * 9 ms 192.168.1.254
2 * * * Begäran gjorde timeout.
3 * * * Begäran gjorde timeout.
4 * * * Begäran gjorde timeout.
5 * * * Begäran gjorde timeout.
6 * * * Begäran gjorde timeout.
7 * * * Begäran gjorde timeout.
8 * * * Begäran gjorde timeout.
9 * * * Begäran gjorde timeout.
10 * * * Begäran gjorde timeout.
11 * * * Begäran gjorde timeout.
12 * * * Begäran gjorde timeout.
13 * * * Begäran gjorde timeout.
14 * * * Begäran gjorde timeout.
15 * * * Begäran gjorde timeout.
16 * * * Begäran gjorde timeout.
17 * * * Begäran gjorde timeout.
18 * * * Begäran gjorde timeout.
19 * * * Begäran gjorde timeout.
20 * * 85 ms static.148.38.63.178.clients.your-server.de [178
.63.38.148]

Spårning utförd.

I have also restared my computer, and made sure the both the Allods.exe and My.com is exampt in my firewall, so that part should not be an issue.

Regards
Beerface

4

Tuesday, July 22nd 2014, 7:42pm

Hi!

Just a quick update.

I went into the Allods Online folder, and launched the game in administrator-mode just as you suggested and now its working.

Not sure why, but as long as it works, who cares :-P

Thanks again for your quick reply before.

Regards
Beerface

5

Tuesday, July 22nd 2014, 7:44pm

Buuhuu

Intermediate

Posts: 305

Location: Baustelle

Occupation: Bauarbeiter

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Hello,

Quoted

PS : you also should check your firewall settings.

You should also check your anti-virus-software. Look through the blocked files and if the allods files are blocked, create an excpetion for those. If your internet connection works well, this:

Quoted

However, I keep getting a message saying the my connection broke and a connection could not be established.

Means, that something is probably blocking your allods files (missing rights, firewall, antivirus etc.).

Edit: Ok, seems that you already found a solution.^^
BAUA POWA!

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