Problem with login. No verification mail.

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141

Friday, March 21st 2014, 8:31pm

elixion

Beginner

Posts: 3

Well I have other problem wen I tried to reset my password it says " Invalid email address"

Anyone have this problem too or just me ?

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142

Friday, March 21st 2014, 10:36pm

Dragagon_old

Unregistered

invalid e-mail adress

Quoted from "elixion"

Well I have other problem wen I tried to reset my password it says " Invalid email address"

Anyone have this problem too or just me ?

I have exactly the same problem, I did not know what to do and I tried reseting the password (thinking I forgot my password) but it sad that e-mail is invalid (wich cannot be). Also I can not login to anywhere (not my.com not allods.com nor game), and I did not get my verification e-mail.
I tried making new account with new e-mail adress, but when go account transfer i get a message saying that my original e-mail and username are allready merged, and to contact suport.my.com (wich i did but no response yet). :cursing:

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143

Friday, March 21st 2014, 10:43pm

Dhamp

Professional

Posts: 622

Quoted from "Nokiddin"

I've opened tickets for this bug that I have no toons when I login.
Would I receive some email confirming it was resolved?
How can I follow up with my open ticket?

It's been recieved, you'll recieve an email reply soon enough!

Quoted from "elixion"

Well I have other problem wen I tried to reset my password it says " Invalid email address"

Anyone have this problem too or just me ?

Quoted from "MissMaya"

Quoted from "elixion"

Well I have other problem wen I tried to reset my password it says " Invalid email address"

Anyone have this problem too or just me ?

I have exactly the same problem, I did not know what to do and I tried reseting the password (thinking I forgot my password) but it sad that e-mail is invalid (wich cannot be). Also I can not login to anywhere (not my.com not allods.com nor game), and I did not get my verification e-mail.
I tried making new account with new e-mail adress, but when go account transfer i get a message saying that my original e-mail and username are allready merged, and to contact suport.my.com (wich i did but no response yet).

Can you guys try logging in HERE.

DO NOT CREATE AN ACCOUNT IF YOU CANNOT

Have you tried turning it off and on again?

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144

Saturday, March 22nd 2014, 10:26am

Dragagon_old

Unregistered

Quoted from "user_1079170"

Can you guys try logging in HERE.

DO NOT CREATE AN ACCOUNT IF YOU CANNOT

No, it says "Error: Invalid login or password."

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145

Saturday, March 22nd 2014, 12:10pm

Dhamp

Professional

Posts: 622

Have you received a confirmation email?

Have you tried turning it off and on again?

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146

Saturday, March 22nd 2014, 6:07pm

Dragagon_old

Unregistered

Quoted from "Dhamp"

Have you received a confirmation email?

No. I still did not recieve it.

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147

Saturday, March 22nd 2014, 8:26pm

Dragagon_old

Unregistered

i cant login

i got the comfirmation e-mail but i cannot login to my.com (invalid pass or account) and i cant login ingame too (same error message+make sure you are in N/A server).

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148

Saturday, March 22nd 2014, 8:31pm

Dhamp

Professional

Posts: 622

Dewon, try resetting your password.

MissMaya - you'll need a support ticket.

Have you tried turning it off and on again?

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149

Saturday, March 22nd 2014, 9:06pm

Dragagon_old

Unregistered

Quoted from "Dhamp"

Dewon, try resetting your password.

MissMaya - you'll need a support ticket.

I've sent an email to this adress allods_support@corp.my.com yestarday morning with following informations:
Avatar name; Username; gpotato username and my email adress.

Also I explained to them what my problem is and what I tried to do and what I encountered, with attached screenshot of responce i got at allods.com.

If there is another way of sending a support ticket please explain me.

Thank you for your responses

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150

Saturday, March 22nd 2014, 9:10pm

Dhamp

Professional

Posts: 622

I'm not sure if that is linked to the formHERE or not - I would probably do another to be on the safe side.

Have you tried turning it off and on again?

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151

Saturday, March 22nd 2014, 9:13pm

Dragagon_old

Unregistered

Then I would have to sign in wich i can not. Maybe I should try with different email adress ( new account) ?

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152

Saturday, March 22nd 2014, 9:19pm

Dhamp

Professional

Posts: 622

Ah, good point, sorry.

Hopefully someone can confirm the support email

Have you tried turning it off and on again?

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153

Saturday, March 22nd 2014, 9:26pm

Dragagon_old

Unregistered

Quoted from "Dhamp"

Ah, good point, sorry.

Hopefully someone can confirm the support email

Yesterday morning I also made a ticket at allods.com, I made a new email adress and registered it to my.com and here, and send them a support ticket containimg my avatar name, username, gpotato username and original email adress.

So I hope somebody will read it eventualy and send me verification email.

Thank you for your help, you are the only one who responded to me and gave me hope.

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154

Sunday, March 23rd 2014, 6:30am

Dragagon_old

Unregistered

I seem to be in the same situation as a lot of other folks here in that i try to log in and i get.
Sorry, unrecognized username or password

I try and change password in case something went screwy and i get.

Invalid email address
And as far as i can tell the only E-mail about the transfer i have gotten so far is just telling me how i should go about the process of transferring my account which should have already been done.

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155

Sunday, March 23rd 2014, 10:17am

Dhamp

Professional

Posts: 622

Can you try and merge again, and see what happens?

Have you tried turning it off and on again?

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156

Sunday, March 23rd 2014, 7:45pm

Dragagon_old

Unregistered

i had tried a number of times before and i just tried again now and i get taken to a login/registration combo page and i tried punching in my log in info again and got the same result.
Sorry, unrecognized username or password