Hi
I'm sorry it gives you that impression, it is certainly not the case, we are more then happy to welcome old players back into the fold.
Just a very complex procedure, with quite high security requirements (after all, would you be happy if your account was given to someone because they gave a character name and that's it..) performed by a relatively small team.
While I do agree that transfer tickets should be important, it is dangerous to do them at the expense of all of the other tickets.
I've already responded to this in more depths via PM. As such, I'll close this thread now.
Any further points should be directed to me via PM.