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sub payment issue

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1

Monday, September 8th 2014, 11:42am

8rockx

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sub payment issue

So, yesterday I bought some crystals and used them to subscribe to the subscription server. But when I log in and select that server, I get the message that I don't have an active subscription. I would like some help with this issue. And yes, I have already submitted a ticket but have yet to receive an awnser. Also I have not received a verification email after sending my ticket.

2

Monday, September 8th 2014, 12:02pm

lublur

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try to log off with your account at the server selection menu, then log in til the subscription appears. that happened to me several times and i had to log off/log in til the subscription appeared (it may disappear sometimes, idk why, sometimes doesn't show that we have a subscription active, but idk if they've fixed this with the latest patch or the problem is with your account)

3

Monday, September 8th 2014, 12:59pm

8rockx

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I tried that before and just now i did it like 10 times more, but it's not working :pinch:

4

Monday, September 8th 2014, 1:19pm

Gladia

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Hello,

Have you checked on New Frontier if you still have your crystals on your account, or if they have been used for your subscription ?
You create a character on New Frontier, enter the game, and open the Boutique by clicking on its icon (bottom left on the screen).
You will see how many crystal you got (or not).

If you have no answer after a few working days (4-5), you can send Wraith02 a PM on the forum with your ticket ID, he will ask what's happening :).

EDIT : i moved your message to "Technical Issue". It will have more visibility, and maybe more answers.
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This post has been edited 1 times, last edit by "Gladia" (Sep 8th 2014, 2:13pm) with the following reason: Wraith02 not Wraith01 :D.

5

Monday, September 8th 2014, 2:42pm

8rockx

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When I bought the crystals, I bought 1100 of them. As I expected I have 100 crystals left in the boutique. Which means I did spend 1000 crystals for my subscription.

6

Monday, September 8th 2014, 6:44pm

8rockx

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alright. everything is good now. I managed to get in.

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