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1

22. 03. 2014, 13:52

Characters Lost Bug ! Can We Get A Small Status Update ?

Hello,

Many of us spent $10k+ on our characters. I put my company in troubles because i took a week off for the new patch, and all that for nothing, because i couldnt play. I m in the characters lost in translation case like many others.

I understand that you re really busy and you cant answer all the emails and tickets you recieve, but would it be too much to ask for a bit of respect for your customers and for a small global update on the characters lost bug ? Are all the lost characters stored somewhere ? for how many of us did you solve the problem yet ? do you need screenshots of gear and stuff to rebuild lost toons ?

We love the game but if you disapoint your customers, population will continue going away on other games even faster than ever before, and you ll have to find another job soon.

Thank You for giving us more infos on your work progress.

Bitty, Sihal, League, NA Allods.

2

22. 03. 2014, 13:55

Dhamp

Professionnel

Messages: 619

Localisation: UK

Travail: Enterprise Grade IT Support

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They are working on it - see HERE
Have you tried turning it off and on again?

3

22. 03. 2014, 14:17

They are working on it - see HERE
A Global update like that, would be much appreciated, on the website : "all lost characters are still in the database, it takes a long time to revive them, we rezed 90 out of 180 up to now. we just need your account ID, characters names and a lot of time."

Your customers are really worried, disapointed, and fustrated. They need clear infos and updates.

This post has been edited 1 times, last edit by "Bitanboa" (22.03.2014, 14:23)


4

22. 03. 2014, 14:42

Dhamp

Professionnel

Messages: 619

Localisation: UK

Travail: Enterprise Grade IT Support

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They have *just* restored my account - so hang in there!
Have you tried turning it off and on again?

5

22. 03. 2014, 16:10

They have *just* restored my account - so hang in there!
Thank you for the info.

6

23. 03. 2014, 16:36

GIMME BACK MY TOONNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNN.,,,,,,,,,,,,,,,,,,,,,,,,
OR GIVE US SOME NEWS,

7

23. 03. 2014, 20:48

Messages: 80

Localisation: California

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I have a gut feeling i won't be getting my toons back lol
CharlesbrnsonxAnger Management

8

23. 03. 2014, 20:52

Dhamp

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Localisation: UK

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You will.

What exactly is the fault that you are experiencing? What is the message that you get when you try and Merge, and what happens in game?
Have you tried turning it off and on again?

9

23. 03. 2014, 21:41

Messages: 80

Localisation: California

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Hello, Charlesbrnson! There is already existing game account created for the My.com account you selected. Therefore the current gPotato ID can't be associated with it. Please relogin with another My.com account or register a new one for this gPotato ID.
CharlesbrnsonxAnger Management

10

23. 03. 2014, 21:45

Dhamp

Professionnel

Messages: 619

Localisation: UK

Travail: Enterprise Grade IT Support

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Yeah, what you need to do is press LOG OUT up in the top left, and try and merge again.

When you get back to en.allods.com, you need to create a NEW my.com account.
Have you tried turning it off and on again?

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