You are not logged in.

My.com support non-existant

Dear visitor, welcome to Allods Online Forum. If this is your first visit here, please read the Help. It explains in detail how this page works. To use all features of this page, you should consider registering. Please use the registration form, to register here or read more information about the registration process. If you are already registered, please login here.

1

Friday, February 6th 2015, 8:03am

abaddona

Beginner

  • "abaddona" started this thread

Posts: 4

  • Send private message

support non-existant

My friend created a support ticket regarding account transfer. Included screenshots, account name, from which server transfer was made etc...
It has been more than a month and still there is no answer from support.
I cretated a support ticket 1.5-2 weeks ago, still no answer.
Is this a common thing?
Time to time I`m buying some stuff here so in my opinion I count as a customer :)
Any suggestions what other actions could I take? I know - patience is a virtue but... :S

2

Friday, February 6th 2015, 11:23am

Biromir

Intermediate

Posts: 539

  • Send private message

Here's to hoping they will actually respond to you and to me. ^_^
Colin Quinn Recipe for success/dinner. 1/2 cup of brass you know whats, a tablespoon of I don't give a care, and a pound of get off my back, jack!

3

Friday, February 6th 2015, 12:23pm

abaddona

Beginner

  • "abaddona" started this thread

Posts: 4

  • Send private message

heh welcome to the club 8)

4

Friday, February 6th 2015, 4:28pm

Gladia

Master

Posts: 2,420

  • Send private message

Allods Online Discord
Check out the community chat
Choose EU in #language chan
----
Rejoignez la communauté sur le serveur Discord Allods Online
Clic sur le drapeau EU dans le canal #language

5

Friday, February 6th 2015, 7:01pm

dragagon

Unregistered

why not just adding more peoples to the support team?

6

Friday, February 6th 2015, 8:41pm

Alafff

Intermediate

Posts: 361

Location: 666M under your feet

Occupation: Allods

  • Send private message

Are you doing your ticket in english? Average response time for an english ticket is 2-3weeks.
Average response for a french ticket is 4-6months for an useless response (Seems they google translate the thing to send it to english support).
From some german friends it seems German support is same as french . Don't know for turkish
Sigmar 95 Demonist Officer of Legacy (Empire / P2P
Also HolyCurves , Malagor , Seya ,Therrettih , MySQL , TheProdigy

Old character
Alaff (90 Warrior F2P)
Alaff (95 Warrior P2P)

7

Sunday, February 8th 2015, 9:30am

abaddona

Beginner

  • "abaddona" started this thread

Posts: 4

  • Send private message

yep the ticket was in english. I`ll try PM`ing the GM.

regarding average times - wow.... I mean wow.... 4-6 months??? That`s like eternity, I could walk across whole europe by feet during that time!! Which customer will wait for such a period 8o

8

Tuesday, February 10th 2015, 8:09am

abaddona

Beginner

  • "abaddona" started this thread

Posts: 4

  • Send private message

Still nothing...

9

Tuesday, February 10th 2015, 8:29am

Fayne

German Community Manager

Posts: 880

  • Send private message

Hello everyone!

Sorry for the slow response times. It's getting better soon.

Please send your ticket ID to a community manager. We'll be looking into it.

Thanks,
Fayne
Viele Grüße,
Fayne
Deutsche Allods Community Managerin

10

Tuesday, February 10th 2015, 11:32am

Diamentowy Klocek

Trainee

Posts: 136

Location: Poland

Occupation: GIS; student

  • Send private message

For me average time was like 4-5days but it is still long.
Looking for people which want to play skyforge conctact via private message :rolleyes:

11

Tuesday, February 10th 2015, 1:01pm

jason1990

Beginner

Posts: 1

  • Send private message

I also did not get answer. 10 days and nothing happens.

12

Wednesday, February 18th 2015, 11:19am

stojkica02

Beginner

Posts: 1

Location: Croatia

  • Send private message

2 weeks still no answer, i dont know if this is cus of patch but they should speed up that procces..

13

Wednesday, February 18th 2015, 6:32pm

GuessItsAmber

Intermediate

Posts: 447

Location: In my little corner of YT so stay out of it.

Occupation: Pro Afk'r

  • Send private message

My first ticket took 29 days to get answered and I still think it was only answered because I kept telling people on the forum how crappy customer service was with how long it was taking.

Tickets almost always go unanswered unless you send your ticket number to a GM/CM.

14

Wednesday, February 18th 2015, 6:45pm

IAmGroot

Professional

Posts: 1,349

Location: Wisconsin - USA

Occupation: Destoryer of all things you love

  • Send private message

Quoted from "GuessItsAmber"



Tickets almost always go unanswered unless you send your ticket number to a GM/CM.
This is the sad reality.

15

Wednesday, February 18th 2015, 8:11pm

Лариса

Beginner

Posts: 26

  • Send private message

Have a little understanding for them, they are working hard as you can see from the following video
>>>>Link<<<<
Also on 3:55 that can give you an answer about in game lags
:thumbsup: :thumbsup: :thumbsup:

Jk!! Before every patch there are always some delays with tickets and they just stack up over time plus Brazilian people came not long ago and they are now fixing their stuff too plus not to mention how it will be after 5th March when we will get buggy patch :S
Complaining here wont really help, I am sure they are not even visiting these forums anyways, instead they promoted some ppl who are active here to mods so they dont have to do this work too, so for now its just a waiting game and i wish you all good luck and hopefully you will all get answers this week or next one because after that you will be waiting much much longer.

16

Wednesday, February 18th 2015, 8:25pm

GuessItsAmber

Intermediate

Posts: 447

Location: In my little corner of YT so stay out of it.

Occupation: Pro Afk'r

  • Send private message

Quoted from "Laurissa"

Have a little understanding for them, they are working hard as you can see from the following video
>>>>Link<<<<
Also on 3:55 that can give you an answer about in game lags
:thumbsup: :thumbsup: :thumbsup:

Jk!! Before every patch there are always some delays with tickets and they just stack up over time plus Brazilian people came not long ago and they are now fixing their stuff too plus not to mention how it will be after 5th March when we will get buggy patch :S
Complaining here wont really help, I am sure they are not even visiting these forums anyways, instead they promoted some ppl who are active here to mods so they dont have to do this work too, so for now its just a waiting game and i wish you all good luck and hopefully you will all get answers this week or next one because after that you will be waiting much much longer.
Don't go making excuses for them. There is no reason too. There were no patches around the time I sent my ticket and it took 29 days to answer it. There were no merges around then either.

At the end of NA we had 1 GM and he was active on the forums and answering tickets and whatever else he had to do and the tickets didnt take over a week (actually 3 days at most for me) to get answered.

17

Thursday, February 19th 2015, 11:23am

augusto1210

Beginner

Posts: 2

  • Send private message

My.com has the worst online game support I've ever seen.

Similar threads

Rate this thread