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1

Monday, July 13th 2015, 11:57pm

Paithan

Beginner

  • "Paithan" started this thread

Posts: 4

Location: Hungary

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First payment bonus

Hi!

My english is far from perfect, so I need a little explanation. I bought 1500 crystals in the boutiqe, and I thought that I receive all the bonus items, but got nothing. I checked my bag and the mail too.

2

Tuesday, July 14th 2015, 1:37am

IAmGroot

Professional

Posts: 1,349

Location: Wisconsin - USA

Occupation: Destoryer of all things you love

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Press this button, it should show that you have some premium crystals (purple crystals).

WHATEVER YOU BUY WITH THESE WILL BE BOUND TO YOUR CHARACTER.


3

Tuesday, July 14th 2015, 1:46am

Paithan

Beginner

  • "Paithan" started this thread

Posts: 4

Location: Hungary

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Thank You

I have the premium crystals. But in the bonus part in the boutique I was promised extra items after first payment. Like a bigger bank deposit box, dragon hide backpack, white lion mount etc.

4

Tuesday, July 14th 2015, 5:09am

Gwiniel

Intermediate

Posts: 530

Location: Kuopio, Finland

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Did you make your top-up via the bonus window? You don't get the bonus, if you don't open the Item Shop's bonus window and click the Buy button beneath the bonus. That will take you to Allods' top-up page where you fill the info needed and make the purchase. If you bought crystals via Item Shop top-up or manually via Allods' home page top-up, you don't get the bonuse.
New to Allods? Need few tips'n'tricks? Check ALLODS ONLINE SANCTUARY

Important guide for new players: Patronage: requirements and benefits

5

Tuesday, July 14th 2015, 11:15am

Paithan

Beginner

  • "Paithan" started this thread

Posts: 4

Location: Hungary

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I tried a second time. I bought the currency from the bonus part. I stil dont have the items. I am realy disappointed.

6

Tuesday, July 14th 2015, 1:22pm

Hello,

This is a known issue.
You have to send a request to the customer support explaining that you didn't receive this first payment bonus (mount etc.). Give them some information about your payment method and date/time.
http://support.my.com/games/kbPage/3/

If you have no answer after 3 or 4 working days, please, get in touch with a Community Manager (Mhuldoon, Fayne, Reira, Drakdish), by private message on the forum, with your ticket ID and the subject of your request.

Regards.
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7

Saturday, August 22nd 2015, 1:44am

Paithan

Beginner

  • "Paithan" started this thread

Posts: 4

Location: Hungary

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Hi!

I almost gave up hope, but 3 weeks later i got my items. :D
Thank You all for your help.

8

Saturday, August 22nd 2015, 8:25pm

reeah19

Intermediate

Posts: 334

Location: Bucharest

Occupation: hydropower engineer

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wow 3 weeks :thumbdown:
Fireofdeath -70 - demonologist
Puffypuf - 65 - furball warden
Rensy - 65 - paladin
Akyrra - 70 - psionicist healer
Turquiose - 60 - bard
Springfull - 60 - mage
FoxBee - 31 warden

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