As Dhamp said, we are currently swamped with tickets.
We have also been having issues with our SENT REPLIES not reaching a lot of the users (something is blocking emails between us and you for some reason, as this happens across a wide range of email providers its hard to address).
unfortunately that is something that we have no control over.
In the near future (hopefully no more then a few weeks) we will have a brand new and shiny dedicated my.com support system in place, which hopefully won't have such issues.
-Wraith
No wonder that you are swamped with duplicate tickets.
Customer support web form is like a black whole. We dont know if and where the request was send or if it was even received, registered and read. And now you say we are not suppose to expect any reply and that it is out of your control. LOL
The LAST thing we wanna hear is that you have no control over what is happening. Do something.
We are really doing everything we can.
Myself and my CM colleagues volunteered
our time (on top of our normal duties) to act as middleman (and women) to help you all. We do not have access to the support tools, the support email, or any thing else that might help us, we can just collect emails, offer advice that has worked for others and try and act as a go-between if that doesn't work.
Since Monday I personally have received about 120 - 130 PMs, and I hope I have helped, or tried to help each and everyone of them (if anyone reads this and still waiting more then a few days for me to get back to them, then please reply to me again, I'm not intentionally ignoring anyone I've just been swamped..)
I have never said to anyone that they should expect no replies, I just explained the unfortunate situation that we have been in.
as I already said, the support has responded to every ticket and email that has been sent in. When it was brought to our attention that the emails were not getting through to the users, that is when me and my 2 colleagues made ourselves available, because we care about you all and want you to all have the best game experience possible.
Well it would help if some of the GM could reply to my thread >_> any response at all. because atm people are being scammed ingame an i have seen GMS over every other thread but none have made a response to mine at all.
I'm sorry I must have missed your thread, can you please PM me with the details and I will look into it if it is still urgent.
At this point in time there are only 3 official members of staff.. that being myself and my 2 lovely CM colleagues. Its a big board and a lot of threads for us to keep an eye on. The support staff/GMs do not have access to the board (just like we don't have access to their tools), and as I mentioned above the number of PMs asking for help with the account transfer has been my main focus for the past couple of days.
None response has always been a problem, and to be frank, no reason it will change much, I have not submitted multiple tickets, as I managed to get into the game quite quickly, but my grievance is and will be for some time, the fact I had 112k Gpots, and from what I am being told by other players, it is all now lost to me, that's over 800 dollars this game has made from me with nothing to show for it, kinda sucks, but I doubt there will be any apologies, or mention of helping out, as the money is already in there bank account, and not mine.
I'm sorry that the support replies to you got lost.
As a lot of the users have already said, unfortunately there is nothing we can do regarding any Gpotato currency, if it wasn't converted to transferable currency then it has remained on your Gpotato account.