You've got to be kidding me at this point...
We have been complaining about the slowness of ticket responses since my.com took over.
Please look at this:
Date of registration
Monday, March 17th 2014, 5:16pm
This is when we switched over to my.com
Like lol. It's been WELL over a year and things haven't changed.
Please view this screenshot I took after googling
"how long does it take to get a ticket answered in <insert game name>"
They complain about having a ticket not responded to in 14 (fourteen) HOURS.....NOT FREAKIN' DAYS!!!!!!!!!!!!!!
Now, please hear me out, I do understand we are not <insert game name>. We do not have the population or the staff of that...but good lord...we have to start having some standards. ALL tickets should be responded to within an ABSOLUTE MAXIMUM of 7 days and an AVERAGE response time of 48-72 hours.
So.....nah, at this point......after making suggestions and requests for 17 months...I think I have little breath left to waste on trying to get something done about this.
Get to work support staff. You're losing your playerbase based on YOUR actions as well.