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do anything and everything you can to ensure it is 100% not on the user end eg. experiment with features, quality, ensure drivers/directX are up to date, ensure drives that games are installed to are functioning properly etc. You'd be surprised how a minor mundane thing can wreck performance.
Otherwise - tickets, tickets, tickets, please.
-Regards,
Mhul
This post has been edited 1 times, last edit by "Nethon" (Sep 16th 2015, 9:07pm)
... but people are forgetting that out of the entire playerbase, only a small portion are having this issue hence it is harder to identify and resolve ...
but people are forgetting that out of the entire playerbase, only a small portion are having this issue hence it is harder to identify and resolve, which also explains how/why some issues can slip through the pre-release testing net. A rollback is not the solution in this case.