New Frontier Topping Up Not Working

Sunday, October 11th 2015, 2:09pm

Push

Trainee

Posts: 114

Topping Up Not Working

Tried to top up the same way I always do and now it says:

"Payment failed.

The payment has been canceled"

This is strange. I've never had this issue before. Is anyone else encountering the same problem? The only thing that is different is the design/layout with how you put in your information that you normally do.

over 9000 hours in MSPAINT

Go to the top of the page

Sunday, October 11th 2015, 5:44pm

Dchia

Beginner

Posts: 15

I also got this problem, thought they block visa card try three of my card keep said transaction cancelled zz

Go to the top of the page

Sunday, October 11th 2015, 5:55pm

Push

Trainee

Posts: 114

i was thinking that maybe it had something to do with the crappy lamp, but then a guildmate told me he topped up fine with using paypal

over 9000 hours in MSPAINT

Go to the top of the page

Sunday, October 11th 2015, 7:05pm

Kurtcobain

Professional

Posts: 700

Location: in my Livingroom

Occupation: Geriatric nurse

Hey Guys, see this entry, i gave it to the CM, we are working on it.

Please give your Ticket ID´s to your local CM, that they can fast forward it to the Support.

Sry for the Problem and thanks for your time till you get your Crystals.

Kurtcobain-Lvl 80-Demo/ Sechmet-Lvl 80 Cleric

KurtCobain - lvl 80 Cleric (LEAGUE)

Go to the top of the page

Sunday, October 11th 2015, 7:05pm

Fayne

German Community Manager

Posts: 880

Hello there!

Thanks for bringing the problem to our attention.
I will be forwarding it to our billing team now and keep you posted.

Sorry for any inconveniences.

Cheers,
Fayne

Viele Grüße,
Fayne
Deutsche Allods Community Managerin

Allods Support | Spielregeln | Forenregeln | Accountregeln | Forensignaturregeln

Go to the top of the page

Monday, October 12th 2015, 11:26am

Fayne

German Community Manager

Posts: 880

Hello!

Could you please provide us with your payment method and your region?

Thanks,
Fayne

Viele Grüße,
Fayne
Deutsche Allods Community Managerin

Allods Support | Spielregeln | Forenregeln | Accountregeln | Forensignaturregeln

Go to the top of the page

Monday, October 12th 2015, 11:12pm

Push

Trainee

Posts: 114

Quoted from "Fayne"

Hello!

Could you please provide us with your payment method and your region?

Thanks,
Fayne

Mastercard
United States
It's the same thing I've been using to top up with for months with zero issues

over 9000 hours in MSPAINT

Go to the top of the page

Tuesday, October 13th 2015, 10:42am

Gwiniel

Intermediate

Posts: 530

Location: Kuopio, Finland

Did you try again after a little while after you had that payment cancelled message? And most of all, did you make sure the money hasn't moved?

I had this message once about 2 months ago when it said payment cancelled, payment failed. I checked that money hadn't left from bank account and tried again couple hours later and everything worked out just fine. Then I thought it was just a random confirmation or something fail between allods top-up and my bank's security.

New to Allods? Need few tips'n'tricks? Check ALLODS ONLINE SANCTUARY

Important guide for new players: Patronage: requirements and benefits