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My.com Cannot open or download anything!

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Saturday, January 2nd 2016, 11:33am

abu20humaid

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  • "abu20humaid" started this thread

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Cannot open or download anything!

Hello,


I'm not new in the game, but a few days before the new year the game launcher started to close by itself. So I uninstalled AO and My.com


Now when I downloaded the game again, it doesn't download anything in the my.com application


I was excited for the New Year updates :( Please help

2

Sunday, January 3rd 2016, 11:10am

Kurtcobain

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Posts: 700

Location: in my Livingroom

Occupation: Geriatric nurse

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Do you have deleted all old folders and files of Allods before or while you try to download the game over the my.com launcher?
Kurtcobain-Lvl 80-Demo/ Sechmet-Lvl 80 Cleric

KurtCobain - lvl 80 Cleric (LEAGUE)

This post has been edited 1 times, last edit by "Lioo" (Jan 3rd 2016, 8:45pm)

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Sunday, January 3rd 2016, 8:38pm

Lioo

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Posts: 670

Location: New York, NY

Occupation: Software Developer, Allods Online Moderator, Cloud Pirates Moderator

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Hello,
be sure, that your firewall and virus protection are not blocking any relevant connections / files (you can test that by deactivating your firewall and VP for some minutes, and retry the installation, if it works after the deactivation, take a closer look into your blocked connections and files, and unblock those, the Launcher and the game needs)
and that no other application is fully using your connection (e.g Windows Update or any other downloads, just open the taskmanager and take a look at the network monitor). Also perform a clean up of cached files after uninstalling Allods Online before you reinstall it (e.g with CleanMaster or CCleaner a.s.o).

If the problem persists, I would beg you to give us some more informations, Windows Version, System Specks, etc. perhaps this can be linked to any known issues regarding your system or to contact the support: http://support.my.com/games/formTicket/?&questionId=138

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